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Volunteer Manager (Neighborhood Tax Centers) in Houston, TX at BakerRipley

Date Posted: 8/2/2018

Job Snapshot

Job Description

DIVISION PROFILE

Community Based Initiatives is a division of BakerRipley that builds on the unique economic and social assets of individuals and their neighborhoods, moving them to self-sufficiency and an improved quality of life. Largely supported by private philanthropic investment, our community-based programs engage and connect individuals to the resources that meet their emerging needs and aspirations. We provide a continuum of services including free tax preparation, family health and education, immigration and citizenship services, financial assistance and programs for youth and seniors.

JOB DESCRIPTION

JOB SUMMARY:

Neighborhood Tax Centers helps thousands of hard-working, low income families by preparing their tax returns for free at several Houston area locations. Please consider joining our team if you are interested in helping others while working in a fast-paced, stimulating environment.

The Volunteer Manager is responsible for recruitment, engagement, and retention of 500+ volunteers who prepare taxes and provide other services at each of our tax centers. This includes making recruitment presentations at schools, companies, and other organizations; regular communication to keep volunteers informed and engaged; quick, helpful responsiveness to volunteer questions and problems; and accurate maintenance of volunteer records.


CORE DUTIES AND RESPONSIBILITIES:

  • Work with the Community Relations Senior Manager to develop recruitment opportunities with new and existing partners
  • Make recruitment presentations at schools, companies, and other organizations as scheduled, primarily September-November
  • Develop and update tools to improve communication and responsiveness with volunteers at peak times of demand
  • Track key volunteer numbers multiple times per week during tax season
  • Regularly engage with volunteers throughout the year to increase retention of volunteers for upcoming tax seasons
  • Assist at tax centers as needed to engage with volunteers and meet client demand at the site
  • Organize and host volunteer events in the fall and spring
  • Accurately maintain volunteer records in the BakerRipley volunteer database, Samaritan
  • Post all training and tax center shifts in Samaritan
  • Provide reports and information about volunteers as needed
  • Ensure that all volunteers have met the necessary criteria before being cleared to volunteer
  • Accurately maintain all volunteer records required by the IRS 
  • Pass the Advanced certification test prior to each tax season
  • Other duties as assigned

Job Requirements

QUALIFICATIONS/SKILLS

MINIMUM EDUCATION:

  • Bachelor’s Degree from an accredited educational institution preferred

YEARS OF EXPERIENCE:

  • 3 years’ related experience

SKILLS:

  • Thrives in a fast-paced environment with multiple priorities
  • Able to work quickly with attention to detail
  • Excellent written and public speaking skills
  • Must be flexible and able to respond quickly to changing needs
  • Excellent logical, analytical, and organizational skills
  • Able to work independently and as a team player
  • Experience working with diverse populations
  • Exceptional customer service
  • Able to work evenings, weekends, and long hours, particularly January through April

COMPUTER PROFICIENCY:

  • Proficient in Microsoft Word, Excel and PowerPoint

LANGUAGE REQUIREMENTS:

  • None

PHYSICAL DEMANDS/CONDITIONS:

  • SITTING Remaining in the seated position
  • KNEELING Bending legs at knees to come to rest on knee or knees
  • STANDING Remaining on one’s feet in an upright position
  • STOOPING Bending body downward and forward by bending spine
  • WALKING Moving about on foot
  • CLIMBING Ascending or descending ladders/stairs/etc. using feet & legs
  • CARRYING Transporting an object using your hands or arms
  • PUSHING Exerting force on an object
  • LIFTING Raising or lowering an object
  • Under 10 lbs.,
  • 10-25 lbs.,
  • 25-50 lbs.,
  • 50-100 lbs.