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Vendor Services Representative in Houston, TX at BakerRipley

Date Posted: 11/19/2019

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this 

JOB SUMMARY:

This job interacts with resident customers and vendors to determine their needs and provide Workforce Solutions services and information, including vendor agreements and modifications.


CORE DUTIES AND RESPONSIBILITIES:

  • Provides information and enroll vendors in the Workforce Solutions’ vendor network
  • Provides information to customers on how to receive and apply for child care financial assistance
  • Prepares all correspondence to customers and vendors in an accurate and professional manner
  • Enters customer and vendor information into Workforce Solutions MIS systems
  • Creates and maintains files of customer and vendor information in chronological order according to activity dates with accuracy
  • Completes requests of actions authorized by career offices and governing board
  • Performs other duties as may be assigned

Job Requirements

MINIMUM EDUCATION:

  • College degree or equivalent combination of education and experience in related field


YEARS OF EXPERIENCE:

  • Demonstrated understanding of Workforce Solutions policies and procedures


CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Professional certification as a Certified Workforce Expert and/or Certified Workforce Professional is required as mandated by contractual obligation
  • Driver License and proof of auto insurance is required


SKILLS:

  • Demonstrated ability to work with customers and vendors while simultaneously entering data into Workforce Solutions databases
  • Ability to handle escalated situations with critical thinking skills and problem solving techniques
  • Capability to travel occasionally within the regional counties served


COMPUTER PROFICIENCY:

  • Intermediate experience in Microsoft Word, Excel and Outlook