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Unmet Needs Coordinator (INTERNAL POSTING ONLY) in Houston, TX at BakerRipley

Date Posted: 6/12/2018

Job Snapshot

Job Description

The Public Sector Solutions division specializes in transferring our nonprofit experience and skills into the design and implementation of effective human services programs for other organizations and government entities. 


The Unmet Needs Coordinator reviews and approves unmet needs requests for payment for BakerRipley and other case management entities in the greater Gulf Coast region. Provide updates to staff regarding new resources available. Ensure compliance with contractual obligations. Works closely with other collaborating agencies to ensure their clients receive unmet needs payments appropriately and timely. Provides innovative ideas and concepts which enhance the Unmet Needs program and Disaster Case Management program operations and assist the clients in meeting their needs. Provides input in meetings to establish and reach goals for program projects. 


  1. Prepare purchase orders and check requests for client service.
  2. Complete accurate data entry into payment and service tracking data systems.
  3. Coordinate with Accounting and Payment Office staff to resolve issues with individual payments.
  4. Track completion of payment requests. Coordinate delivery of payments when necessary.
  5. Maintain record of resources distributed to clients.
  6. Maintains confidentiality and a professional demeanor when dealing with hurricane survivors and/or any information regarding them and their families.
  7. Provide input on management of assets to Unmet Needs Manager.
  8. Provide innovative ideas and concepts to enhance Disaster Recovery Program.
  9. Ensure records are maintained in anticipation of external monitoring review.
  10. Creates and maintains vendor files and documentation electronically.
  11. Develop and maintain good working relationships with partner organizations and other community providers
  12. Assist with organizing various components as needed to initiate, run and conclude major projects.
  13. Prepare weekly expenditure reports
  14. Assist with coordinating the logistical aspects of program events as needed.
  15. Represent the agency in various professional meetings, outreach, and trainings.
  16. Experience working with other list management applications such as Smartsheets; creating reports, graphs, and dashboards.
  17. Perform other duties and special projects as assigned

Job Requirements


Bachelor's degree (B. A.) from four-year college or university preferred; or equivalent combination of education and work experience.


5-7 years’ disaster case management experience and related experience and/or training strongly preferred; or equivalent combination of education and experience. Minimum of 3 years of finance, accounting, or business administration experience preferred.


Microsoft Office Excel, Word, Access, Adobe, Outlook and Ultipro. Knowledge of Gazelle, MIP, IssueTrak, SmartSheet, and SharePoint is preferred.


English (written & verbal)


  • Strong organizational and time-management skills
  • Strong interpersonal skills, communication skills.
  • Excellent and successful experience working in teams.
  • Ability to plan, organize, allocate and control substantial resources.
  • Ability to speak and write effectively.
  • Good interpersonal skills.