Supervisor, Intake in Houston, TX at BakerRipley

Date Posted: 2/23/2021

Job Snapshot

Job Description

The Intake Supervisor is a highly motivated and organized individual with a passion and talent for working with others. Provides systematic monitoring and evaluation of the Intake Eligibility Specialists for the Rental Assistance Program. Assigned staff review applications for landlord enrollment and tenant applications for rental assistance.

  • Ensure accurate review applications for landlord enrollment
  • Create process maps to determine landlord eligibility for participation in the rental assistance program 
  • Oversee the review tenant rental assistance applications, eligibility determination for tenants' ability to receive rental assistance
  • Manage production of pledges for assistance in the amounts of rent due to landlords
  • Work with landlords and staff to ensure payment issues are resolved in a timely manner if needed
  • Monitor case notes when encountering eligibility review issues to document issue and attempt to resolve with landlords/tenants
  • Interpret dashboards and production reports to determine if action is needed and make needed staff assignments

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)