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Resource Specialist (Northshore WFS) in Houston, TX at BakerRipley

Date Posted: 5/3/2018

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years. 
 
  
JOB SUMMARY:

A Resource Specialist introduces residents to Workforce Solutions self-help resources. Helps residents use Workforce Solutions computers and other resources. They may suggest talking to another Workforce Solutions staff member, or using staff assisted resources such as workshops, to help the customer get a job, keep a job or get a better job.

CORE DUTIES AND RESPONSIBILITIES:

  • Helps customers to access basic self-help services through effective use of the resource library
  • Is thoroughly familiar with electronic, print and other resources in order to make helpful suggestions depending on the customer’s individual needs and desires
  • Is computer literate and has sufficient skills to help customers use electronic resources
  • May critique a resume or letter of introduction or may refer to another staff member to provide that help
  • Provides information about community resources
  • Uses good judgment in suggesting when customers may benefit from individual help from career office staff or other job seeking resources
  • May provide job search assistance including direct referral to jobs in Workforce Solutions database for qualified candidates
  • Records direct referrals properly
  • Understands entire office operations sufficiently to direct customers appropriately
  • May provide local labor market information - what companies and industries are in the area, what skills and experience local area employers prefer and require, what is the usual means of entry into those companies/industries, advice on how best apply
  • Performs other duties as assigned

Job Requirements

MINIMUM EDUCATION:

  • High school diploma or GED and two years of college coursework

YEARS OF EXPERIENCE:

  • And Two years ot customer service or contact with people in a business environment where skills learned are transferable to a resource specialist position.
  • Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor

COMPUTER PROFICIENCY:

  • Proficient in Microsoft Office,

LANGUAGE REQUIREMENTS:

  • Verbal and written English