Program Tracking Specialist in Houston, TX at BakerRipley

Date Posted: 11/18/2019

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years. 


The Program Tracking Specialist is familiar with using management information systems (MIS) for outreach and recruitment activities by identifying, analyzing, and interpreting trends or patterns in complex data. Through the use of the Workforce Information System of Texas database, the Program Tracking Specialist verifies customer benefits eligibility and continuing employment. The Program Tracking Specialist maintains appropriate databases and acquires data from primary and secondary data sources. The Program Tracking Specialist works closely with management to prioritize informational needs and continuously monitors performance and quality control plans to identify opportunities for operational improvements.


  • Understands the Management Information System (MIS)
  • Conducts recruitment (outreach) of customers through use of the MIS
  • Verifies continuing eligibility and employment at the beginning of each month for customers receiving TANF/Food Stamps in the Workforce Information System of Texas (TWIST)
  • Date enters funding stream requirements
  • May enter work applications in
  • Creates new customer (Program Detail) records in TWIST
  • Discontinues or continues financial aid
  • Discontinues financial aid (childcare, transportation, etc.) for customers who do not comply with funding requirements
  • Reviews MIS reports to monitor needs for actions
  • Performs other duties as assigned


Job Requirements


Bachelor’s degree or


6 months experience in related field may substitute for 15 hrs. of college credit up to a maximum of two years credit
Four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor



Proficient in Microsoft Office