This site uses cookies. To find out more, see our Cookies Policy

Operations Manager in Houston, TX at BakerRipley

Date Posted: 1/9/2019

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years. 


Responsible for overall administration of the Housing & Energy Management Comprehensive Energy Assistance Program (CEAP) including supervision of staff, program expenditures, coordination with outside agencies, and development of service delivery methods to meet program funding and agency budgets


  • Responsible for management and daily operational aspects of service delivery of the Comprehensive Energy Assistance Program (CEAP) grants as it relates to staff, third party agencies, customers, and funding sources
  • Develops, monitors, and evaluates efficiency and effectiveness of service delivery methods and procedures; provides innovative ideas and concepts to enhance implementation of the CEAP in accordance with state and agency policies
  • Responsible for hiring, training, supervision, coaching, and development of CEAP staff in accordance with stage and agency policies
  • Develops and supervises workshops and training activities for CEAP staff, outreach agencies, and customers
  • Monitors program budget and fund expenditures relating to customer services; works closely with the Operations Coordinator and HEM Director to ensure appropriate level of expenditures; prevents disallowed program costs
  • Develops and oversees preparation of statistical information and review preparation of program reports required by agency and funding sources
  • Assists with communicating with funding sources regarding program funding, development, and assists in preparation of applications to the federal government or other funding sources for planning assistance
  • Assists in resolving internal and external monitoring and audit exceptions by defining causes or error and recommending appropriate dispositions
  • Attends local, state, and national conferences and trainings pertaining to energy-related issues; stays abreast of and implements new policies, procedures, and regulations concerning client services of CEAP grant
  • Performs other administrative duties as assigned

Job Requirements


  • Bachelor’s or Master’s in social work or related field


  • At least five years experience in a social services field and two years of supervisory service


  • Strong verbal and written communication skills
  • Ability to maintain customer confidentiality
  • Ability to communicate effectively with and relate positively to diverse customer populations, agency staff and other social service agencies
  • Ability to be a self-starter and work independently of direct supervision
  • Able to follow written and verbal instructions
  • Able to deal with confrontation in a constructive manner
  • Able to implement concepts learned from training
  • Able to manage stress, organize time and work priorities effectively
  • Able to effectively multi-task


  • Microsoft word


  • English/Spanish bilingual preferred