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Lead Disaster Case Manager (INTERNAL POSTING ONLY) in Houston, TX at BakerRipley

Date Posted: 5/18/2018

Job Snapshot

Job Description

The Public Sector Solutions departments specialize in transferring our nonprofit experience and skills into the design and implementation of effective human services programs for other organizations and government entities.



The Harvey Recovery Lead Disaster Case Manager is a highly motivated and organized individual with a passion and talent for helping others. The Harvey Recovery Service Connector will work with and lead a team of social workers, relocation and employment specialists, and other disaster relief professionals to deliver direct services and identify appropriate strategies and assist families in crisis.


Lead Harvey Recovery Service Connectors will utilize their knowledge of the community to establish effective relationships with neighbors in need; provide case management, referral, and seamless coordination with other community and supportive services activities that promote recovery support. This position is temporary.



  • Supervise Harvey Recovery Services Connectors daily activities
  • Provides effective service delivery and case management services by applying the mission of BakerRipley and WorkForce Solutions.
  • Collaborates and coordinates with various aspects of the Workforce System.
  • Communicates effectively in both written and oral form.
  • Completes intake and registration forms and provide reports as requested
  • Ensures performance expectations are being met.
  • Complies with all company and contract policies and procedures are followed.
  • Ensures activities and tasks are aligned with the goals and objectives of Baker Ripley and Workforce Solutions
  • Performs other duties as assigned

Job Requirements


Bachelor’s degree and a minimum of 5 years of  years’ experience in the work place or

Substitute 1 year of workforce experience for each year of college



(See also education)

Delivering support or case management services

Supervisory experience, staff management

Strong verbal and written communications

Ability to configure and handle reporting

Customer service experience

Utilizing computer applications including Work-In-Texas, the Workforce Information System or Texas (TWIST) and TWIST reporting

Minimum of two years’ experience in the work place or

Substitute 1 year of workforce experience for each year of college






Microsoft Windows and Office






  • Identify and solve problems
  • Communicates professionally in both written and oral form
  • Flexible and creative in the use of resources to meet customer changing demands