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Desktop Support Specialist in Houston, TX at BakerRipley

Date Posted: 6/1/2018

Job Snapshot

Job Description

The Support Services departments at BakerRipley work in partnership with all divisions to maintain, operate, and deliver services that help keep our region a place of opportunity for all.

Job Summary                                             

Installs, configures, and troubleshoots networked and standalone PCs. Installs and configures peripheral devices such as network printers and scanners as well as devices in a standalone environment. Provide Baker Ripley staff and users with hardware and software technical support.  Document all issues and resolutions in ticket tracking system. 

Core Duties and Responsibilities

  • Maintain quality customer service and communication by following departmental standards
  • Performs troubleshooting to isolate, diagnose, and correct hardware or software problems
  • Installs and configures network printing and directory structures
  • Sets user rights and security on file servers
  • Installs client applications and updates on client PCs
  • Provide all staff and users of Baker Ripley resources with network connectivity, hardware, and software required
  • Provide technical support on provided client hardware and software
  • Responds to the needs and questions of users or the Agency concerning their access of resources on the network
  • Enters help desk tickets and answers calls to help desk
  • Monitors their own help desk ticket resolution times and communicates resolutions and statuses back to customers
  • Maintain complete inventory of all IT assets that are assigned to or used by Baker Ripley staff
  • Enforce Agency IT policies
  • Management retains the discretion to add or change the duties of the position at any time
  • Other duties as assigned



Job Requirements

Education and/or Experience                                                    

IT certificate; or two to four years related experience and/or training or certifications; or equivalent combination of education and experience. 

Other Qualifications    

  • Operating knowledge of current Windows operating systems such as Windows 7, Windows 10, and Windows 2008 server in an Active Directory environment, and Microsoft Office and other application software.
  • Must have reliable transportation, valid driver’s license for off-site work. Mileage to be reimbursed