Career Office Supervisor (Southwest WFS) in Houston, TX at BakerRipley

Date Posted: 11/22/2019

Job Snapshot

  • Employee Type:
    Full-time Regular
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    3 - 5 years
  • Date Posted:

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.


The career office supervisor works as a partner with her manager to oversee office staff and to make sure that the office’s activities align with Workforce Solutions mission. The supervisor leads, coaches, mentors and monitors staff to ensure they are properly trained in Workforce Solutions policies and procedures and carry out assigned work. The supervisor creates an office environment in which staff are focused on individualized and quality customer service.


  • Understands and supports Workforce Solutions Mission and Values
  • Clearly communicates to line staff how their work supports and advances Workforce Solutions Mission and Values
  • Manages change by explaining why and how changes are implemented
  • Leads by example
  • Properly disseminates and interprets information to staff
  • Delegates and reviews status of on-going work to ensure that staff are meeting expectations and are completing their assigned work on-time.
  • Provides line staff regular written performance evaluations and conducts conferences to discuss individual staff strengths, weaknesses, and areas needing improvement.
  • Assures that staff are continually reminded to provide quality customer service
  • Assures staff understand how Workforce Solutions defines quality customer service
  • Performs other duties as assigned


Job Requirements



Bachelor's degree (B. A.) or 15 semester hours of college credit may be substituted for each 6 months of management experience or


2 years of related experience and/or training or 4 years of management experience 2 years of experience at Workforce Solutions with good performance reviews and a recommendation from her/his current supervisor.


Receives the National Workforce Institute Level 1 certification (Certified Workforce Professional) within six months of starting work as a Supervisor.

Receives the National Workforce Institute Level 2 certification (Certified Workforce Expert – Direct Customer Contact: Job Seeker Services - Management) within two years of starting work as a Supervisor


  • Familiar with and able to use computers and learn new software


Microsoft Suite