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Assistant Director – Financial Aid Payment Office in Houston, TX at BakerRipley

Date Posted: 9/27/2018

Job Snapshot

  • Employee Type:
    Full-time Regular
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    5 - 7 years
  • Date Posted:

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region.  Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.

Job Summary:

Provides leadership and direction to staff. Develop new efficiencies, innovations in service delivery methods, and policies and procedures. Implement and evaluate the effectiveness of services delivery methods and policies and procedures. Oversee the daily operations of assigned programs, functions, and groups.


  • Establishes and leads project teams to develop and implement new ideas and/or processes.
  • Understands Management Information Systems (MIS).
  • Oversees program expenditures and costs related to operations.
  • Demonstrates leadership in understanding policies and procedures as well as contractual obligations and ensures that staff complies with them.
  • Establishes quality controls. Ensures that information is timely and professionally presented to monitors and auditors. Prepares responses to monitor and auditor findings and reports.
  • Takes immediate action to address and resolve poor staff performance and recognizes outstanding performance.
  • Determines when and how improvements should be made in order to enhance efficiency.
  • Identifies and documents process improvement opportunities. May produces customer service and other performance reports.
  • Ensures that staff is meeting performance objectives, and that supervisors and managers are taking appropriate actions to timely and effectively address performance deficiencies.
  • Professionally represents the Agency to career office operators, the Gulf Coast Workforce Board, and Houston-Galveston Advisory Council H-GAC staff.
  • Interviews, hires, and coaches employees.
  • Assess staff performance to ensure proficiency
  • Ensure workplace safety.
  • Performs other duties as may be assigned.


Job Requirements


Bachelor’s degree (B.A.) from accredited four-year college or university.


5 - 10 years’ related experience and/or training; or equivalent combination of education and experience.


  • Excellent written and oral communication skills
  • Strong management and leadership skills
  • Ability to understand and interpret a variety of policies and procedures
  • Ability to understand and use basic accounting and financial principals
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to use various computer systems
  • Ability to effectively and proficiently develop complex spreadsheets using MS Excel
  • Ability to manage multiple budgets and multiple funding sources
  • Ability to effectively present complex financial information to others
  • Ability to define realistic, specific goals and objectives and to prioritize objectives
  • Ability to use a systematic approach in solving problems through analysis of the problem and evaluation of alternate solutions


Microsoft Office Excel, Word, Access, Adobe and Outlook. Knowledge of Financial Edge, PaperSave and SharePoint is preferred.


English (written & verbal)