Web and Application Support Specialist in Houston, TX at BakerRipley

Date Posted: 6/26/2020

Job Snapshot

Job Description

  1. Provide hands-on production and non-production environment support for all Applications.
  2. Works independently to manage all tasks assigned and reports status on tasks daily.
  3. Receives support requests and responds to users in a courteous, clear and timely manner.
  4. Assumes ownership of issues and troubleshoots, debugs, and resolves programming, performance, feature/functional issues as identified by end users.
  5. Documents support requests and resolutions in a clear and concise manner.
  6. Partner closely with Application Development, business analysts, all data consumers, and other dependent support teams.
  7. Improve productivity and efficiency by automation of repeatable tasks using tools and scripting.
  8. Generates and maintains custom, ad-hoc reports as requested by various business units/programs.
  9. Maintains application and web site documentation related to project requirements, design specifications, end-user manuals, and technical diagrams.
  10. Seeks assistance and/or collaborates with Manager/Director of Web and Application Development as needed on varying technical topics.
  11. Conducts iterative testing for each stage of deployment.
  12. Conducts end user acceptance testing at QA stage and provides technical support after release.
  13. Acts as a liaison between the IT department and vendors.
  14. Other duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)