Student Support Specialist in Houston, TX at BakerRipley

Date Posted: 6/10/2021

Job Snapshot

Job Description

Reporting to the Adult Education Student Support Coordinator, the Student Support Specialist is responsible for ongoing coaching and guidance with individuals to ensure students have an academic plan and are connected to the resources they need to successfully complete their programs.  The concepts of continuous quality improvement and student persistence will guide the Student Support Specialist’s daily work. This position serves as a key member to provide information, resources and technical assistance to all adult education students.  The Student Support Specialist must be able to work flexible hours including evening and weekends and have reliable transportation for commute between program location sites.

Expected Positive Outcomes

  •   Provide information, referral and technical assistance to inquiring adult education students
  •  Provide student support services directly to a small number of students in order to guide implementation based on personal experience for 65% of students
  • Develop and facilitate student orientation presentations for prospective students in order to support outreach and recruitment efforts

Essential Functions

  • Assist students with the identification of personal and professional goals, creating a plan that will follow them through the program. 
  • Create a student contact and tracking system that ensures regular, consistent student communication across all classes.
  • Partner with Instructors to provide a seamless support network for students and adherence to assessment schedules.

  •  Ensure student intake and program orientation include connections to Student Support team.

  •   Responsible for the timely and accurate data entry for Student Support team.

  •  Provide support for workplace literacy and integrated training programs.

  •  Monitor and expedite procedures, protocols, forms, student files, and other logistical support activities for the Student Support team.

  • Ensure compliance is met for Student Support activities under any Texas Workforce Commission Adult Education and Literacy funded programs.

  • Pro-actively identify integration and referral points across BakerRipley programming, including Career Offices.

  • Convene and facilitate trainings/workshops on applicable support topics such as financial literacy, career exploration, community college entry process, accessing career services, resume writing, etc.

  • Ensure trainings are screened for student understanding including plain language summaries, native language translation, and opportunities for Q&A and student follow-up. 

  • Assist in the long-term design of a follow-up and alumni process for students who complete or leave the program.

  • Commit to modeling agency core values with all members of the team including volunteers.

  •  Other duties as assigned.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)