Seasonal Client Liaison - Bilingual in Houston, TX at BakerRipley

Date Posted: 10/23/2020

Job Snapshot

Job Description

CORE DUTIES AND RESPONSIBILITIES:

  • Call Neighborhood Tax Center (NTC) clients  with incomplete tax returns to obtain missing information
  • Call NTC clients of IRS Tax return rejections and obtains additional information from the client necessary to resubmit the return
  • Send letters to clients who cannot be reached by phone
  • Answer high volume phone calls and respond to client inquiries
  • Make corrections to tax returns 
  • Assist the Electronic Return Originator (ERO) in pulling Acceptance and Rejection reports from the IRS e-file system
  • Assists the ERO with the transmission of e-files to the IRS e-file system
  • Other duties as assigned

Candidate must be Bilingual in English and Spanish to be considered

Ability to work evenings, weekends, and long hours from January through April is required

All candidates selected must complete training and certification provided by employer to continue employment



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)