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Quality Assurance Analyst (Southeast WFS) in Houston, TX at BakerRipley

Date Posted: 1/28/2019

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years. 


The Quality Assurance Analyst is a highly self-motivated and organized individual with a passion and desire to ensure organizational compliance with specific requirements. The Quality Assurance Analyst provides systematic monitoring reviews to ensure that Agency operations are in compliance with applicable rules, regulations, and policies and procedures.


    • Monitors assigned program/service area to determine ongoing compliance with applicable local, state, and federal rules and regulations, contractual agreements, and Agency policies and procedures. Occurring monthly, quarterly, or as needed
    • Develop and utilize monitoring tools as needed to support and document compliance reviews
    • Develop working knowledge of applicable policies, procedures, and processes including local, state, federal, and contractual requirements in order to proactively assess assigned organizational compliance
    • Review and make recommendations regarding Agency-wide policies and procedures for accuracy, clarity, and consistency
    • Researches and compiles responses for various compliance reports
    • Establish and maintain professional working relationships with external/internal contacts
    • Prepare and present related compliance reports to management identifying areas of noncompliance and maintains complete, organized and accessible compliance records
    • Provide technical assistance to program and administrative staff to document and improve processes
    • Completes required records/reports
    • Reliable transportation for travel up to 50% of the time
    • Perform additional duties as assigned

Job Requirements


Bachelor’s degree from four-year college or university in field related to core duties and responsibilities and one year of experience, or Associate’s degree


Four years’ experience in field related to core duties and responsibilities


Intermediate in Microsoft Windows and Office; familiar with and able to use computers; able to learn new software


  • Ability to effectively present information and respond to questions both orally and in writing in a manner that is understandable to others
  • Ability to generate reports and present findings/recommendations
  • Ability to write clear and accurate correspondence and reports
  • Ability to calculate figures and amounts
  • Ability to plan, organize, prioritize, and coordinate workload
  • Ability to identify and solve problems
  • Ability to follow instructions, respond to management direction, take responsibility for own actions
  • Ability to communicate orally and in writing
  • Ability to read and interpret written information, write clearly and informatively
  • Self-motivated and self-directed