Provider Services Specialist in Corpus Christi, TX at BakerRipley

Date Posted: 10/5/2020

Job Snapshot

Job Description

To perform this job successfully, an individual must be able to perform each essential duties satisfactorily in the volume required by the program. Time based (daily, weekly, monthly, quarterly, and annual) volume, quality, and customer satisfaction expectations and goals may be set for individual aspects of the job by the direct supervisor dependent on the program needs or requirements

Core Duties and Responsibilities

  1. Prepares and maintains updated paperwork for all records within the time frames specified by the Texas Workforce Commission and Board area directives, policies and procedures.
  2. Updates The Workforce Information System of Texas.
  3. Conducts monitoring of providers to ensure compliance with contractual regulations, and provides technical assistance as needed.
  4. Conducts follow up visits on service improvement agreements.
  5. Follows unit procedures and guidelines and participates in meetings and other events to increase understanding of the Workforce Solutions system.
  6. Works closely with the designated staff in developing inclusion plans with providers caring for children with disabilities.
  7. Works to resolve problems related to provider contracts and works well with management staff, account representatives and intake eligibility specialists to resolve provider complaints and issues.
  8. Insures provider files contain all the required documents pertaining to the service agreements, tax forms, deposit forms, state licenses.
  9. Collaborates with other Child Care Services staff to enhance program operations.
  10. Identifies and documents process improvement opportunities.
  11. Performs other duties as may be assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)