Provider Services Specialist (Capital Area) in Austin, TX at BakerRipley

Date Posted: 9/7/2019

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years. 

Job Summary: 

Develop close working relationships with child care providers.  Conduct on-site technical assistance and training visits.  Works to recruit new and maintain existing Texas Rising Star providers through technical assistant the distribution of child development resources.  Prepare inclusion plans for providers caring for children with disabilities.  Monitor child care providers to ensure compliance with contractual regulations and provides technical assistance as needed. 

Core Duties and Responsibilities

  1. Performs technical assistance and training visits to providers' facilities to ensure contractual compliance and readiness to become Texas Rising Star certified
  2. Prepares and maintains updated paperwork for all records within the time frames specified by the Texas Workforce Commission and Board area directives and policies and procedures.
  3. Updates The Workforce Information System of Texas.
  4. Conducts follow up visits on service improvement agreements.
  5. Follows unit procedures and guidelines and participates in meetings and other events to increase understanding of the Child Care Services system.
  6. Works closely with Supervisor in developing inclusion plans for providers caring for children with disabilities.
  7. Works to resolve any problems related to provider contract and works well with management staff, account representatives and intake eligibility specialists to resolve any provider complaints or issues.
  8. Insures all provider files contain all the required documents pertaining to the service agreements, tax forms, deposit forms, state licenses.
  9. Collaborates with other CCS staff to enhance program operations.
  10. Identifies and documents process improvement opportunities
  11. Performs other duties as may be assigned.

Job Requirements


Associate’s degree or equivalent from two-year college or technical school or equivalent combination of education and experience.

Certificates, Licenses, Registrations 

Valid Texas driver's license and Auto Liability Insurance


  • Intermediate experience in Microsoft Word, Excel and Outlook.
  • Demonstrated ability to work with customers and vendors, keep detailed records, enter data accurately and timely into an automated data bases.
  • Ability to handle escalated situations with critical thinking skills and problem solving techniques.



BakerRipley is committed to the principles of equal employment. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.