Personal Service Representative in Rosenberg, TX at BakerRipley

Date Posted: 11/16/2020

Job Snapshot

Job Description

The PSR works in an office environment and interacts with customers in person. The PSR provides intensive and focused case management by helping customers prepare for employment and becoming self-sufficient. The PSR is organized and prepared, communicates in a professional and courteous manner; and collaborates with team members and management. The PSR is sensitive toward working with diverse cultures, and can articulate clearly with assertiveness. The PSR uses active listening techniques, and effectively resolves customer concerns. Maintains close contact and follows up with customers to ensure they are retaining their employment and works to help eliminate barriers to employment retention.


  • Matches customers with appropriate Workforce Solutions job postings and contacts potential employers for customers
  • Helps customers to prepare resumes, write letters of introduction, and thank you notes
  • Gives advice on how to interview successfully
  • Helps customers complete online and other employment applications
  • Matches customers with volunteer jobs to develop the customers work skills and experience leading to unsubsidized employment
  • Provides useful regional labor market information to help customers develop career goals. Provides information on opportunities, qualifications, and expected pay in various industries and occupations
  • Provides electronic, print and other resources to help customers make career and job search decisions
  • Connects customers, who may benefit from other career office staff specialists or other community resources, to that specialist or resource
  • Helps customers relate employment goals to their current skills, experience, abilities and interests
  • Helps customers relate employment goals to education
  • Helps customers relate employment goals to other support services
  • Helps customers understand the time and financial commitment required to meet particular career goals – Guides the customer in choosing whether to make those commitments
  • Continues to work with a customer until employment goals are met
  • Performs other duties as assigned

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)