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Personal Service Representative (Astrodome WFS) in Houston, TX at BakerRipley

Date Posted: 2/5/2019

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.

Job Summary:

The PSR works in an office environment and interacts with customers in person. The PSR provides intensive and focused case management by helping customers prepare for employment and becoming self-sufficient. The PSR is organized and prepared, communicates in a professional and courteous manner; and collaborates with team members and management. The PSR is sensitive toward working with diverse cultures, and can articulate clearly with assertiveness. The PSR uses active listening techniques, and effectively resolves customer concerns. Maintains close contact and follows up with customers to ensure they are retaining their employment and works to help eliminate barriers to employment retention. The PSR is resourceful and connects clients to financial resources such as grants or scholarships to assist customers with meeting vocational and educational goals or to obtain gainful employment. The PSR serves as an advocate for the job seeker and makes decisions to authorize support services such as child care or transportation, and is responsible for tracking these funding obligations. The PSR complies with specific written policies and procedures to ensure case documentation is current, accurate and thorough. The PSR prepares reports and maintains and develops links to community resources that positively affect the PSR’s customers.


  • Matches customers with appropriate Workforce Solutions job postings and contacts potential employers for customers
  • Helps customers to prepare resumes, write letters of introduction, and thank you notes
  • Gives advice on how to interview successfully
  • Helps customers complete online and other employment applications
  • Matches customers with volunteer jobs to develop the customers work skills and experience leading to unsubsidized employment
  • Provides useful regional labor market information to help customers develop career goals. Provides information on opportunities, qualifications, and expected pay in various industries and occupations
  • Provides electronic, print and other resources to help customers make career and job search decisions
  • Connects customers, who may benefit from other career office staff specialists or other community resources, to that specialist or resource
  • Helps customers relate employment goals to their current skills, experience, abilities and interests
  • Helps customers relate employment goals to education
  • Helps customers relate employment goals to other support services
  • Helps customers understand the time and financial commitment required to meet particular career goals – Guides the customer in choosing whether to make those commitments
  • Continues to work with a customer until employment goals are met
  • Performs other duties as assigned


Job Requirements


Bachelor’s degree from four-year college or University


And 1 year experience in career counseling or other areas of human resources or 4 years of experience working at Workforce Solutions in a professional position and a recommendation from current or most recent supervisor


  • Knowledge of career counseling techniques
  • Knowledge of the workplace and jobs, including requirements for entry into work as well as knowledge of Workforce Solutions’ targeted industries and demand occupations, and Workforce Solutions’ services and delivery process
  • Familiar with services available in the community that can support their customers’ employment plans and able to help customers get those services
  • Able to conduct labor market research on individual employers and industries, as well as specific occupations and their education, experience and credential requirements
  • Able to listen to customers, analyze expressed needs and suggest solutions and action plan. Uses tact, diplomacy, and persistence in providing suggestions to customers
  • Works well in teams with resident customers and other staff COMPUTER PROFICIENCY: Proficiency in using Microsoft Office Applications including Word, Excel, PowerPoint and Outlook


Excellent written and verbal communication and interpersonal skills