Manager – Career Office (Northshore) in Houston, TX at BakerRipley

Date Posted: 1/8/2020

Job Snapshot

Job Description


Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.



The individual is this position is an experienced human resources professional who creates and maintains a positive work environment that allows career office staff to be successful in providing quality service for residents. She/he plans, organizes and leads the office operation so that staff knows what is expected of them and have adequate resources to do good work. She/he makes sure the office staff provides good service for customers and treat customers professionally and courteously.


  • Clearly communicates expectations and priorities to office staff
  • Delegates and reviews status of on-going work to assure expectations are being met
  • Communicates throughout every level of Workforce Solutions system – Residential Services Division (RSD) and Employer Services Division (ESD) office staff, administrative staff, Board staff, other managers
  • Directly supervises and evaluates the performance of office supervisors or team leaders
  • Ensures daily activities and tasks are aligned with the annual and long-term goals of Workforce Solutions System and assists in setting short-term goals and objectives
  • Understands and implements the franchise requirements – Mission, Core values, Standards and Guidelines
  • Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers
  • Serves on work groups and manages special projects and assignments when required
  • Ensures that company and contract policies and procedures are followed
  • Is responsible for meeting contract performance goals
  • Performs other duties as assigned

Job Requirements



  • Bachelor’s degree


  • Minimum of two years’ experience in the work place
  • Substitute 2 years of management experience for each year of college
  • Five years of experience at Workforce Solutions – at least some of that in a supervisory role


  • Has or receives the National Workforce Institute Level 1 certification (Certified Workforce Professional) within six months
  • Has or receives the National Workforce Institute Level 2 certification (Certified Workforce Expert – Direct Customer Contact: Job Seeker Services - Management) within 2 years


  • Knowledge and understanding of the labor market and jobs
  • Able to identify and solve problems
  • Able to generate, interpret and analyze reports
  • Ability to work well in teams and independently; Able to work with resident customers and other staff (flexible, congenial and adaptable)
  • Ability to communicate orally and in writing at a professional level; Must have some, public speaking experience; Able to effectively present information to the public.
  • Flexible and creative in the use of resources to meet changing customer demands


  • Intermediate in Microsoft Windows and Office; familiar with and able to use computers; able to learn new software