Lead Intake Eligibility Specialist (Capital Area) in Austin, TX at BakerRipley

Date Posted: 9/7/2019

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region.  Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.

 JOB SUMMARY:

The Lead IES works in an office environment and complies with specific written policies and procedures to determine customer’s eligibility to receive financial assistance for child care. The Lead IES is organized and prepared, communicates in a professional and courteous manner; and collaborates with team members and management. The Lead IES addresses and resolves customer complaints. The Lead IES determines eligibility of the customer by verifying records and performing mathematical calculations based on documented data such as pay stubs or financial reports. The Lead IES performs data entry into Excel spreadsheets, Word documents, and various databases, and is responsible for maintaining files in specific order and completeness. The Lead IES composes professionally written correspondence. The Lead IES maintains caseload balance, reviews case files and ensures deadlines are met among the IES staff and functions as liaison within the program and with other agencies. The Lead IES provides technical assistance and conducts policy and procedure training to other IES staff. Bilingual in English and Spanish is preferred.

 CORE DUTIES AND RESPONSIBILITIES:

  • Establishes rapport and credibility with customers and providers by providing excellent customer service in       a       professional and respectful manner and       takes immediate action to address and resolve customer and provider complaints
  • Processes customer eligibility as       needed and       enters data       into The Workforce Information system of Texas (TWIST) in a timely and accurate manner
  • Retrieves and enters data into databases as directed including the Financial Aid Communication System (FACS) and takes appropriate actions
  • Oversees caseload maintenance of Intake Eligibility Specialists to ensure timeframes are met, files maintained in required format and completeness
  • Provides policy and procedure training and technical assistance to Intake Eligibility Specialists
  • Functions as liaison with all other areas within the program and with outside agencies for the delivery of the child care program to help ensure high quality of customer service
  • Performs other duties as may be assigned

Job Requirements

MINIMUM EDUCATION:

Bachelor's degree from four-year college or university

YEARS OF EXPERIENCE:

1 year of direct knowledge and experience in the Child Care Services program or an associate’s degree and 2 years of direct knowledge and experience in the Child Care Services program or 4 years direct knowledge and experience in the Child Care Services program

COMPUTER PROFICIENCY:

Intermediate experience with Microsoft Word, Excel, and Outlook

SKILLS:

  • Must be able to work overtime
  • Intermediate experience with Microsoft Word, Excel, and Outlook and data entry into specific applications
  • Ability to write clear and accurate correspondence
  • Ability to calculate figures and amounts
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to resolve difficult situations
  • Ability to manage multiple priorities

 

 

 

BakerRipley is committed to the principles of equal employment. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.