Information & Resource Specialist in Cedar Park, TX at BakerRipley

Date Posted: 7/7/2020

Job Snapshot

Job Description

Core Duties and Responsibilities: 

    1. Establishes rapport and credibility with customers and providers by providing excellent customer service in a        professional and respectful manner.
    2. Communicates with customers regarding eligibility issues, documentation requirements, customer complaints, actions taken by Child Care Services (CCS) regarding their case as well as provide information about the CCS program
    3. Knowledgeable of and communicates with customers information regarding early childhood development and community based resources available to customers.
    4. Performs Quality Assurance reviews of customer eligibility by reviewing the customer documentation for completeness and accuracy.
    5. Performs mathematical calculations to determine the parent's income and share of cost.
    6. Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner.
    7. Enters data into databases as directed including the Financial Aid Communication System (FACS).
    8. Maintains accurate customer files in specific order and completeness.
    9. Takes immediate action to address and resolve customer and provider com plaint s.
    10. Performs other duties as may be assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)