Information and Resource Specialist (Capital Area) in Austin, TX at BakerRipley

Date Posted: 9/7/2019

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region.  Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years. 

JOB SUMMARY:

Information and Resource Specialist (IRS) communicates with customers regarding eligibility issues, documentation requirements, customer complaints, actions taken by Child Care Services (CCS) regarding their case as well as provide information about the CCS program, early childhood development resources and other resources available within the customer’s community. IRS provides quality assurance reviews of the eligibility determination process during initial eligibility and redeterminations by reviewing and verifying records and performing mathematical calculations based on documented data such as pay stubs or financial reports. IRS works in an office environment, is organized and prepared, communicates in a professional and courteous manner and collaborates with team members and management. IRS is sensitive toward working with diverse cultures, and can articulate clearly with assertiveness. Bilingual in English and Spanish is preferred.

CORE DUTIES AND RESPONSIBILITIES:

  • Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
  • Communicates with customers regarding eligibility issues, documentation requirements, customer complaints, actions taken by Child Care Services (CCS) regarding their case as well as provide information about the CCS program
  • Knowledgeable of an communicates with customers information regarding early childhood development and community based resources available to customers
  • Performs Quality Assurance reviews of customer eligibility by reviewing the customer documentation for completeness and accuracy
  • Performs mathematical calculations to determine the parent’s income and share of cost
  • Enter all data into The Workforce Information System of Texas (TWIST) in a timely and accurate manner
  • Enters data into databases as directed including the Financial Aid Communication System (FACS)
  • Maintains accurate customer files in specific order and completeness
  • Takes immediate action to address and resolve customer and provider complaints
  • Performs other duties as may be assigned

Job Requirements

MINIMUM EDUCATION

Bachelor's degree from four-year college or university or

YEARS OF EXPERIENCE

Equivalent combination of education and experience

SKILLS:

  • Intermediate experience with Microsoft Word, Excel, and Outlook
  • Ability to write clear and accurate correspondence
  • Ability to calculate figures and amounts
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

COMPUTER PROFICIENCY:

Intermediate experience with Microsoft Word, Excel, and Outlook

 

 

BakerRipley is committed to the principles of equal employment. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.