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Greeter (Astrodome) in Houston, TX at BakerRipley

Date Posted: 12/1/2018

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.

JOB SUMMARY:

The Greeter is usually the first, and sometimes the only, contact a customer has with Workforce Solutions. The Greeter is the face of Workforce Solutions to many of our customers. Welcomes people as they enter the office. Listens to understand what each individual wants from us. The Greeter has the first responsibility to get every customer to the resource or staff member who can help that person.

CORE DUTIES AND RESPONSIBILITIES:

  • Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
  • Understands entire office operation sufficiently to direct customers appropriately
  • May summarize Workforce Solutions services to customers who ask what we do
  • Offers work application and encourages it’s completion when appropriate
  • May check for previous work registration or other service and updates MIS systems
  • Provides information about community resources
  • May provide job search assistance including direct referral to jobs in Workforce Solutions database
  • Records those referrals properly
  • Assures that needed materials are available to the public near the office entry
  • Performs other duties as assigned

Job Requirements

MINIMUM EDUCATION:

  • High school diploma or GED 

YEARS OF EXPERIENCE:

  • And two years of college coursework or
  • Two years of customer service where skills learned are transferable to a Greeter position at Workforce Solutions or
  • 6 months of experience substitutes for 15 semester hours of college coursework or
  • Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor

COMPUTER PROFICIENCY:

  • Basic Microsoft Suite skills