Greeter (Astrodome Workforce Solutions) in Houston, TX at BakerRipley

Date Posted: 5/7/2020

Job Snapshot

Job Description

The Greeter is usually the first, and sometimes the only, contact a customer has with Workforce Solutions. The Greeter is the face of Workforce Solutions to many of our customers. Welcomes people as they enter the office. Listens to understand what each individual wants from us. The Greeter has the first responsibility to get every customer to the resource or staff member who can help that person.

CORE DUTIES AND RESPONSIBILITIES:

  • Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
  • Understands entire office operation sufficiently to direct customers appropriately
  • May summarize Workforce Solutions services to customers who ask what we do
  • Offers work application and encourages it’s completion when appropriate
  • May check for previous work registration or other service and updates MIS systems
  • Provides information about community resources
  • May provide job search assistance including direct referral to jobs in Workforce Solutions database
  • Records those referrals properly
  • Assures that needed materials are available to the public near the office entry
  • Performs other duties as assigned

QUALIFICATIONS/SKILLS


MINIMUM EDUCATION:

  • High school diploma or GED and two years of college coursework or
  • High school diploma or GED

YEARS OF EXPERIENCE:

  • And two years of college coursework or
  • Two years of customer service where skills learned are transferable to a Greeter position at Workforce Solutions or
  • 6 months of experience substitutes for 15 semester hours of college coursework or
  • Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor

COMPUTER PROFICIENCY:

  • Basic Microsoft Suite skills


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)