Customer Service Representative CARES in Houston, TX at BakerRipley

Date Posted: 7/29/2020

Job Snapshot

Job Description

CORE DUTIES AND RESPONSIBILITIES:

  • Certifies program recipient applications contain required documents to determine program eligibility. Uses HEM database and electronic filing storage system to verify customer’s eligibility; enter and track application progress; provides customer status, case notes, and schedules appointments
  • Requests, reads, and calculates electric and gas billing histories obtained from utility vendors to determine CEAP benefits for customers; enters customers’ electric and/or gas billing histories into HEM database and electronic storage system
  • Participates in outreach activities at third party sites and collaborates with local entities serving similar populations (elderly, families, employed households) to increase program public awareness and enrollment
  • Provides resolution to customer inquiries regarding their application status and benefits in a prompt and professional manner; assists with escalated and complex customer inquiries; escalates complex case management issues when necessary
  • Achieves daily processing goals to meet department budget and program goals while adhering to state and agency guidelines
  • Performs work error-free and according to all program management and department standards
  • Performs other administrative duties as assigned


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)