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Case Manager – Outreach for Veterans in Houston, TX at BakerRipley

Date Posted: 2/4/2019

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.


Case Manager participates in outreach activities to ensure targeted clients are found, enrolled and provided case management services in a timely manner. Participates in the on-call schedule collaborating with outreach teams as necessary to meet clients and program’s needs. Assesses the needs of Veterans households to develop and implement a service/Housing Stability plan that is based on the needs assessment. Identifies Veteran’s housing and emergency needs, making the appropriate connections to housing programs and other supportive services.


  • In designated outreach team, conducts outreach activities in known city areas in accordance with program’s weekly/monthly outreach schedule
  • Distributes outreach materials to homeless individuals and potential SSVF clients and participates in local Veteran-related outreach events such as conferences, job fairs, Stand Down, etc.
  • Provides case management services verifying that clients receiving direct assistance are qualified based on all required documentation
  • Maintains a record of resources distributed to clients
  • Collaborates with other agencies to provide a comprehensive case management process that identifies and resolves issues affecting Veteran families
  • Conducts assessments and Housing Stability Plans and completes documentation related to the enrollment of new Veterans
  • Documents information into program databases including the Homeless Management Information System (HMIS) accurately and timely
  • Provide referrals to mainstream social services (food stamps, SSI/SSDI/child care) and to the VA Medical Center; HUD-VASH/GPD/ESG as appropriate and documents each referral in HMIS and client’s file
  • Maintains confidentiality of information and conducts business in a professional manner
  • Provides update data to the Program Manager and ensures that assignments and projects are completed on time
  • Performs other duties as may be assigned

Job Requirements



  • Bachelor’s Degree in Social Work, Psychology, Education Sociology or related field is preferred


  • Minimum of 2 years of social services experience preferred and Case Management experience is preferred


  • Driver license and insurance required


  • Ability to develop Excel spreadsheets using formulas
  • Ability to write clear and accurate correspondence and reports
  • Ability to effectively present information and respond to questions both orally and in writing in a manner that is understandable to others
  • Ability to calculate figures and amounts
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Excellent interpersonal skills and successful experience working in teams


  • Intermediate experience with Microsoft Word, Excel and Outlook