Business Operations and Innovations Specialist in Cedar Park, TX at BakerRipley

Date Posted: 11/15/2019

Job Snapshot

Job Description


Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region.  Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.


Perform internal reviews to ensure that Agency operations are in compliance with applicable rules, regulations, and policies & procedures. Assess internal controls, operations, and administrative functions for efficiency and effectiveness. Identify enhancements that will improve business processes and support future business needs. Provide technical assistance and process improvement support, including the development of tools, templates, and process maps to support the tactical application of business processes as required. Incorporate process improvement methodologies into process improvement efforts. Communicates with customers and providers regarding documentation requirements, actions taken by Child Care Services (CCS), and provide information about the CCS program and early childhood development resources. Assist with special projects.


  • Review assigned program/service areas to determine ongoing compliance with applicable local, state, and federal rules and regulations, contractual requirements, and Agency policies and procedures. Occurring monthly, quarterly, or as needed.
  • Develop and utilize quality review tools as needed to support and document performance results
  • Prepare and issue timely and accurate quality review reports identifying observations. Maintain complete, organized and accessible quality review records
  • Facilitate and work alongside program and administrative staff to document and improve processes; create and update process maps and procedures, and provide technical assistance as needed
  • Develop good working knowledge of local, state, federal and contractual rules and regulations, and interpret information to assess needed changes, additions, deletions to procedures and process maps
  • Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner and into CCS Program Database
  • Establishes rapport and credibility with internal and external customers by providing solution oriented communication
  • Other duties may be assigned at the discretion of management

Job Requirements


Bachelor’s Degree from four-year college or university or


Equivalent combination of education and experience


  • Significant experience with Microsoft Word, Excel, and Outlook
  • Demonstrated ability to work with customers and vendors, keep detailed records, enter data accurately and timely into an automated data bases
  • Ability to write clear and accurate correspondence


Intermediate advanced experience in all Microsoft Office applications