Bilingual Facilities Services Assistant in Houston, TX at BakerRipley

Date Posted: 5/21/2021

Job Snapshot

Job Description

The Facilities Services Assistant position is characterized as an integral part of the daily operations of the facilities department as well as the agency. As the first point of contact for visitors and callers to BakerRipley, sets the tone for a positive effective encounter with the agency, by greeting and assisting visitors and callers in an upbeat energetic, engaging, manner. The position also responds to the ever-changing needs of the agency and facilities department. This individual works respectively with all levels of internal management and staff, as well as outside clients and vendors.

  • Greet visitors, members and guests in a pleasant, inviting manner both in person and on the telephone at the front desk.
  • Ensures that phones and visitor reception coverage is maintained at all times
  • Provides accurate information to callers and transfers calls to appropriate destinations
  • Provides information to walk-in and call-in individuals regarding programs and services.
  • Monitor and ensure that the reception area is kept tidy and projects a business-like image.
  • Answers the phone at the primary reception area for the BakerRipley Central location. Ensures switchboard coverage is professional and courteous.
  • Answers multi-line telephone lines and routes all calls to appropriate staff and programs accurately and in a timely manner.
  • Ensures all visitors sign-in; issues proper security badges; tracks security card information.
  • Maintains daily conference room calendars. Tracks utilization of conference rooms and coordinate cleanings and set-ups between meetings.
  • Receives AP and payroll checks from accounting and appropriately disseminates checks; maintains inbox area.
  • Maintains supplies for reception area.
  • Prepare and organize monthly reports.
  • Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
  • Assist with projects and activities as assigned by the Facilities Management team.
  • Manage parking validation for the garage parking
  • Back-up support for the Mailroom.
  • Performs other duties as assigned

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)