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Assistant Manager- (Northline Career Office) in Houston, TX at BakerRipley

Date Posted: 2/6/2019

Job Snapshot

Job Description

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.

JOB SUMMARY: 

The Assistant Manager creates and maintains a positive work environment that allows career office staff to be successful in providing quality service for residents.  The Assistant Manager plans, organizes and leads the office operation so that staff knows what is expected of them and have adequate resources to do good work. The Assistant Manager is an effective team builder who works collaboratively with internal and external resources to provide excellent customer service. Success measures include team leadership and development, and strong decision making attributes.

CORE DUTIES AND RESPONSIBILITIES:

  • Clearly communicates expectations and priorities to office staff.
  • Manages special projects or assignments, serves on work group teams and defines the scope of projects, determines resources required, and implements the project or assignment.
  • Communicates timely progress of projects and assignments to upper management.
  • Delegates and reviews status of on-going work to assure expectations are being met.
  • Communicates  throughout   every   level   of   Workforce   Solutions   system   – Residential Services Division (RSD) and Employer Services Division (ESD) office staff, administrative staff, Board staff, and other manager
  • Ensures daily activities and tasks are aligned with the annual and long-term goals of Workforce Solutions System and assists in setting short-term goals and obj
  • Understands and implements the franchise requirements – Mission, Core values, Standards and Guideline
  • Is Creative and flexible in the use of resources to meet the needs of all Workforce Solutions custom
  • Serves on work groups and manages special projects and assignments when required. 
  • Ensures that company and contract policies and procedures are followed
  • Demonstrates flexibility by being able to commute to different career office locations.
  • Performs other duties as assigned. 

Job Requirements

MINIMUM EDUCATION:

  • Bachelor’s degree and a minimum of two years’ experience in the work place.

YEARS OF EXPERIENCE: 

1-3 years of experience at Workforce Solutions – Some supervisory experience required.

SKILLS:

  • Able to quickly identify and solve problems
  • Skilled at generating, interpreting and analyzing reports
  • Able to work well  in  teams  as well as independently
  • Enjoys working with resident customers and other staff (flexible, congenial and adaptable).
  • Strong writing and oral communication skills; Able to write professionally.
  • Flexible and creative in the use of resources to meet changing customer demands
  • Demonstrates understanding and use of labor market and jobs data
  • Ability to plan, lead, and organize an office environment
  • Public Speaking experience is required

COMPUTER PROFICIENCY:

Intermediate  experience in  Microsoft  Windows  and  Office